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At Gioielleria Lucchese, every order is prepared with care and entrusted to selected couriers. Shipments are insured for the full order amount, so you can shop with complete peace of mind.
Our parcels are entrusted to reliable couriers, including DPD, DHL and UPS, to ensure fast, secure and trackable deliveries.
Delivery times start from the moment the parcel is handed over to the courier.
If you are a Consumer Customer, you may exercise your right of withdrawal in accordance with the Consumer Code.
In the case of a contract for the purchase of products and services concluded by a Consumer Customer, the customer has the right to withdraw from the contract, pursuant to Article 52 and following articles of the Italian Consumer Code, without any penalty and without having to provide a reason.
The decision to exercise the right of withdrawal must be communicated within 14 days from receipt of the product. In the case of separate delivery of several goods ordered with a single order, the 14-day period begins on the day on which the last item is delivered.
Within the 14-day period, the Consumer Customer must communicate the intention to withdraw from the contract using one of the following methods:
Alternatively, you can send a message through the Contact us page.
Products must be returned in their original condition, without tampering or damage, with any product labels and tags still attached and not removed.
The consumer is only responsible for any decrease in value resulting from handling other than what is normal and necessary to verify the nature, characteristics and functioning of the goods.
In accordance with Article 59, letters c) and d) of the Consumer Code, the Consumer Customer may not exercise the right of withdrawal for products made, ordered to measure or clearly personalised, or for products that are liable to deteriorate or expire rapidly.
The order refund will be issued within 15 business days from the receipt of the parcel containing the returned goods, after checking the condition of the products.
Return shipping costs are always the responsibility of the buyer, as provided for by Article 57, paragraph 1, of the Consumer Code.
For international returns from outside the European Union, any customs costs, duties, import taxes and additional charges required for the return of the goods are the responsibility of the buyer. We are not responsible for taxes, customs duties or any additional costs required by the destination country.
Return shipping costs are always the responsibility of the buyer. You can choose independent return shipping or, for Europe only, delivery to a drop-off point.
Do you need assistance with a delivery or return? Our customer service team is here to help you choose the most suitable solution.
