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delivery times are 2/4 business days for Europe, 5/7 business days worldwide.
In the case of a Contract for the purchase of Products and Services stipulated by a Consumer Customer, the latter will have the right to withdraw from the Contract itself, pursuant to and for the purposes of Article 52 et seq. of the Consumer Code, without any penalty and without specifying the reason.
The decision to exercise the right of withdrawal must be communicated by the Consumer Customer within 14 calendar days of receipt of the Product; in the case of separate delivery of several goods, ordered by the Consumer Customer with a single order, the term of fourteen days for exercising the right of withdrawal starts from the day on which the last good is delivered.
Within the aforementioned period of 14 days, the Consumer Customer must communicate the desire to withdraw from the contract in one of the following ways:
Sending by registered letter with acknowledgment of receipt to the address:
Via Roma 85
87020 Verbicaro (CS)
Or by message to be sent via the contact us page: Contact us
The notice of withdrawal must specify the intention to withdraw from the purchase (it is not necessary to specify the reasons) and the Product or Products for which the right of withdrawal is to be exercised, attaching a copy of the documentation proving the purchase.
In compliance with the provisions of article 59, lett. c) and d) of the Consumer Code, the Consumer Customer cannot exercise the right of withdrawal for products made to measure or clearly personalized or which risk deteriorating or expiring rapidly.
Regarding the state of the goods, they must be in a normal state of conservation. The consumer is liable only for the value resulting from handling other than "normal" and necessary to verify the nature, characteristics and functioning of the goods.
The only costs payable by the Consumer Customer for exercising the right of withdrawal are the direct costs of returning the goods, as provided for in Article 57, paragraph 1, of the Consumer Code.
For customized products in case of replacement there is a cost of € 15 per item.